• Our cleaners may arrive within a 1-hour window of your scheduled time to allow for traffic, weather, or unforeseen delays.
• Please ensure driveways, walkways, and entryways are clear for safe and easy access.

• Please provide at least 48 hours’ notice to cancel, reschedule, or adjust your appointment time.
• Cancellations with less than 48 hours’ notice incur a $50 fee + applicable taxes.
• Same-day cancellations (within 12 hours) or missed appointments are charged 100% of the scheduled cleaning cost.
• Repeated last-minute cancellations may affect future booking availability.

• If you are not completely satisfied, notify us within 24 hours and we will re-clean the affected area at no extra charge.
• The home must have been accessible and adequate cleaning time must have been provided.

1️⃣ Book & Pay Now

• Your card is charged immediately for the full booking amount.
• You will receive an instant email confirmation and invoice.

2️⃣ Book & Hold (Pre-Authorization)

• Your card is not immediately charged, but a secure authorization hold is placed for the full booking total.
• The payment will be captured on the appointment date or on the 5th day after booking—whichever occurs first.
• If you cancel before your appointment and outside the 48-hour cancellation window, the authorization will be released with no charge.

Stripe protects your information using bank-level encryption and PCI-compliant security standards. We do not issue cash refunds, but credits or adjustments may be applied when appropriate. Add-ons or extra time requested during service may be billed separately.

• Please clear clutter, laundry, dishes, or personal items from cleaning areas.
• Our cleaners cannot move heavy furniture or large appliances unless pre-approved.
• Please secure valuables and fragile items before our arrival.
• For safety, no other work (repairs, painting, etc.) should be in progress during cleaning.

• Please secure pets that are anxious, protective, or easily stressed.
• If our team feels unsafe, we may stop the cleaning and the visit may still be charged.

• The home must have running water and electricity available.
• We assume all surfaces are properly sealed and suitable for routine cleaning.
• We are not responsible for damage caused by pre-existing conditions, improper installation, or normal wear and tear.

• Some stains (e.g., rust, hard water buildup, permanent discoloration) may not be fully removable.
• For specialty surfaces or product requests, please notify us 24–48 hours in advance.

• A fuel surcharge ($5–$15) may apply for locations outside Regina city limits.
• If required, parking costs are the client’s responsibility.